Start here · Essential guide
Computer Troubleshooting 101: A Step-by-Step Guide to Fixes
Learn a simple, repeatable way to troubleshoot computer problems, from the first step to common fixes for slow PCs, freezes, Wi-Fi drops and when to get help.
Tech troubleshooting
Practical tech troubleshooting guides: router lights and resets, WiFi dropouts and slow internet, router login and privacy, WiFi standards and choosing a router.
Featured guides
Each one links on to more specific articles in its topic.
Start here · Essential guide
Learn a simple, repeatable way to troubleshoot computer problems, from the first step to common fixes for slow PCs, freezes, Wi-Fi drops and when to get help.
A gateway and a router are not quite the same. Learn how ISP gateways differ from routers and modems, what double NAT is, and which setup suits your home.
A plain-English tour of a home router's ports, buttons, lights, antennas and internal parts, plus how to find your router's make and model.
Almost any standard router works with your internet, but the modem, ISP gateway, and Wi-Fi speed matter. Here is how to check compatibility before you buy.
Learn what the power, internet, Wi-Fi, LAN, WPS and DSL lights on a router usually mean, how colors and blinking differ, and what to try first when one looks wrong.
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General troubleshooting, modem and router basics, ports and hardware, and choosing a router.
What router lights mean, restarting and resetting, and power and schedules.
Dropouts, missing networks, slow internet, coverage and connecting devices.
WiFi bands and standards, mobile WiFi, and phone service on a router.
Router login and passwords, privacy and parental controls.